Help Centre

Welcome to the CBS Paint & Panel Help Centre.
Here you’ll find answers to common questions, information about orders, deliveries, returns, and how to get in touch with us.

If you need further assistance, our team is always happy to help.

📦 Orders & Delivery

Do you deliver nationwide?

Yes. We offer nationwide delivery within South Africa using reliable courier services.

How long does delivery take?

Delivery usually takes 2–5 business days, depending on your location and courier schedules.

How do I track my order?

Once your order has been dispatched, you will receive tracking details via WhatsApp or email.

What happens if my order is delayed?

While we do our best to dispatch orders promptly, delays may occasionally occur due to courier or stock availability. We will keep you informed if this happens.

🔁 Returns & Refunds

Can I return an item?

Yes, most items may be returned within 7 days of receipt, provided they are unused, unopened, and in original packaging.

Which items cannot be returned?

  • Custom-mixed paint

  • Filled aerosol cans

  • Special-order items

  • Clearance or discounted items

What if I received a faulty or incorrect item?

Please contact us within 48 hours of delivery, including photos of the item and packaging, so we can assist you promptly.

📧 Returns enquiries: cbspaintpanel@gmail.com

(For full details, please refer to our Return & Refund Policy.)

💳 Payments & Security

What payment methods do you accept?

We accept:

  • Credit & Debit Cards

  • EFT (Electronic Funds Transfer)

Is your checkout secure?

Yes. Our website uses SSL encryption, ensuring that your personal and payment information is protected at all times.